Privacy Policy

At AI QA Live Sessions ("we," "us," or "our"), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our automated QA testing platform and related services.

1. Information We Collect

1.1 Information You Provide

• Account Information: When you create an account, we collect your name, email address, and password.
• Project Configuration: Information about your projects, including project names, base URLs, and test configurations.
• Test Account Credentials: Credentials for test accounts you provide are encrypted at rest and stored securely.
• Ticket Content: The ticket titles, descriptions, and acceptance criteria you paste for testing sessions.
• Payment Information: If you subscribe to a paid plan, payment processing is handled by our third-party payment processor.

1.2 Information Collected Automatically

• Usage Data: Information about how you use our services, including session recordings, test results, and bug reports.
• Device Information: Browser type, operating system, and device identifiers.
• Log Data: IP addresses, access times, and pages viewed.
• Cookies: We use cookies and similar technologies to maintain your session and preferences.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our QA testing services
• Execute automated testing sessions on your behalf
• Generate bug reports, screenshots, and test recordings
• Build and improve AI models to enhance testing accuracy
• Communicate with you about your account, services, and updates
• Process payments and prevent fraud
• Comply with legal obligations

3. Data Security

We implement robust security measures to protect your information:

• Encryption: Test account credentials are encrypted at rest using industry-standard encryption (AES-256).
• Secure Storage: Sensitive data is stored using AWS Secrets Manager and KMS.
• Access Controls: Strict access controls ensure only authorized personnel can access your data.
• HTTPS: All data transmission is encrypted using TLS/HTTPS.
• Isolation: Each customer's data is logically isolated from other customers.

4. Data Retention

We retain your data as follows:

• Account Data: Retained while your account is active and for a reasonable period after deletion.
• Test Sessions & Recordings: Retained for 90 days by default, or longer based on your plan.
• Bug Reports: Retained until you delete them or close your account.
• Logs: Retained for up to 12 months for security and debugging purposes.

5. Data Sharing

We do not sell your personal information. We may share data with:

• Service Providers: Third parties that help us operate our services (cloud hosting, payment processing, analytics).
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Delete your personal information
• Export your data in a portable format
• Object to or restrict certain processing activities
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us at privacy@aiqalive.com.

7. Cookies

We use cookies for:

• Essential Cookies: Required for the platform to function (authentication, security).
• Analytics Cookies: Help us understand how users interact with our services.
• Preference Cookies: Remember your settings and preferences.

You can manage cookie preferences through your browser settings.

8. International Transfers

Our services are hosted in the United States. If you access our services from outside the US, your information may be transferred to and processed in the US. We implement appropriate safeguards for international data transfers in compliance with applicable data protection laws.

9. Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at: